Terms and Conditions
TERMS AND CONDITIONS FOR THE AKUNA SHOP
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT APPLY TO YOUR PURCHASES.
Terms and Conditions
The following terms and conditions govern your use of this Site and the purchase of products by you through this Site. By using this Site and placing an order with us, you are indicating your acceptance of the following terms and conditions (the "Terms and Conditions"). We reserve the right to make changes to this Site and these Terms and Conditions at any time.
Order Acceptance Policy
Payment shall be made by a credit card, debit card or PayPal. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of the order or our offer to sell. We reserve the right, without prior notification, to accept or decline your order or limit the order quantity for any reason. For credit card payments, such payment is subject to the approval of the financial institution issuing the credit card and we shall not be liable in any way if such financial institution refuses to accept or honor the credit card for any reason. We may require, at our option, that any order placed over certain dollar amounts receive our pre-approval. We also may require additional verification or information before accepting any order.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge.
We cannot guarantee product availability and products; nonetheless, these items may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, cancel your order.
Shipping and Delivery
Shipment of all products ordered via the AKUNA SHOP is done through various courier companies in Canada and at the sole discretion of AKUNA. AKUNA is not responsible for any shipping problems and shall not be held liable for any "reasonable" delay beyond our advertised delivery time-frames.
AKUNA will send out the ordered merchandise as soon as the full payment is received. It will use the most effective method of shipment in the respective country. It is possible that you may receive the ordered merchandise in two separate deliveries, if ordered separately – for example: a case of products in one delivery and AKUNA literature in another. These deliveries may arrive on different days.
Product Transfer and Delivery
When you physically receive the merchandise that has been fully paid for, it automatically becomes your personal property. By physically receiving it you are also accepting full responsibility for it.
That is why we suggest the following:
• Receive any merchandise yourself, or only have an individual educated about the handling of the product receive it for you.
• Do not make any arrangements for the delivery to be received by a person not educated about handling the product. AKUNA is not liable for any losses or damages that arise from such a situation.
• When receiving the product, sign for it only once you have made sure that the package has not been damaged in any way.
• Upon receipt check the merchandise to make sure that it corresponds with what you have ordered.
• In the case of a discrepancy, please contact the AKUNA office.
If your order is delivered and it is visibly damaged, you have the right not to accept it. The shipping company will return it to AKUNA and your order will be replaced at no cost to you. If you notice after having accepted it that the contents of the received shipment are damaged, you have up to eight business days to report it to the respective AKUNA office. Keep in mind that the sooner you report damaged merchandise the sooner it will be replaced for you. Damaged merchandise can be replaced for you in two ways: AKUNA can send a new shipment out to you or credit your account in the value of the damaged merchandise.
Lost or Incomplete Deliveries
If you only receive part of your order, we ask that you wait two business days before contacting the respective AKUNA office. It may occur that the rest of your order will arrive later. Although AKUNA sends out your complete order at once, the shipping company may, for its own reasons, deliver it separately. If you do not receive your order within eight business days, please contact the respective AKUNA office. Please report any missing merchandise within 15 business days of placing your order; otherwise AKUNA will assume the order as received.
Payment of all items purchased via the AKUNA SHOP is by credit card, debit card or PayPal. Credit cards accepted are VISA, MasterCard and American Express. All products selected in the Canadian AKUNA SHOP will be charged in CAD dollars. Taxes will be charged based on the shipping address. Purchases made through the AKUNA Shop cannot be paid by check or money order.
Return Policy and Refund Claims
No-Questions-Asked Money Back Guarantee
AKUNA has a 90 days 100% money back guarantee policy. This means that you will receive a full refund on your purchase or Agreement if you choose to cancel it within the first 90 days after placement of an order.
If a customer chooses to return his/her purchase in the first 90 days after placement of on order, the Distributor must reimburse the customer according to the sale price. Then the Distributor must present a copy of the sales receipt with the batch number to AKUNA and he/she will be reimbursed with new product.
If a Distributor chooses to cancel his/her Agreement, Annual Qualification Fee (leaders and above) or return his/her purchase, he will be fully reimbursed in the first 90 days after placement of an order if he/she provides a sales receipt and date of purchase to AKUNA.
When returning the products make sure of the following:
• The product was stored properly and according to the company’s instructions
• The product packing and labels have not been damaged or tampered with
• The merchandise in excellent and resalable condition.
Please note that AKUNA will not take back any merchandise that is not in good and resalable condition.
After 90 Days
Should you choose to terminate your Registration Agreement or return merchandise after the 90-day grace period you will not be reimbursed the Registration Fee however you will receive a partial refund on any merchandise, if less than six months have passed. To receive a refund, please proceed the same way as stated above. Returns older than 90 days but not older than six months will have the commissions paid out on the product as well as any shipping and handling costs deducted from them. This means that the refund amount will be approximately 25% of the original purchase price.
Please note that the return of product automatically cancels a Distributor’s Agreement with AKUNA and that the 70% rule applies, meaning that there is a maximum 30% return-ability.
Applicable taxes are applied to product and merchandise depending on the location of the receiver, and the respective tax regulations within that province.
How to Contact Us
If you have any comments or questions, please do not hesitate to contact us via telephone at
905-848-0428 or email us via the online web form at firstname.lastname@example.org.